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The Quitline is an extremely effective telephone support and coaching service - Request a callback from Quitline.

Using a service like Quitline can double your chance of quitting successfully.

Request a callback from Quitline

or order a Free Quit pack

When you ring Quitline, you can ask for a Quit Pack to be sent free of charge and you can ask to speak to a trained counsellor.

Quitline's friendly counsellors understand that quitting is a complex process and that most people will have a number of goes at quitting before they quit for good. Quitline counsellors are trained to listen carefully to you to help meet your needs.

Research shows that the Quitline call-back service can significantly increase your chance of quitting. Around 40% of smokers who used Quitline’s call-back service successfully quit smoking. This figure is based on a survey conducted 6 months after callers received assistance from Quitline. Based on a recent evaluation of the Quitline, nearly all callers found the counsellors really helpful, friendly and approachable.

Counsellors can also help you work out how you can be of support if someone you care about smokes.

Remember: the most effective way of quitting smoking is:

Coaching (e.g. Quitline) + Nicotine Replacement Product or Quitting Medication

Quitline can also offer advice on the range of quitting products available including how to use them and how well they work.

What is Quitline?

  • Quitline is available 24hrs a day, 7 days a week. With counsellors available 9:00 am to 5:00 pm, Monday to Friday. Counsellors can schedule a callback up until 8.00pm Monday to Thursday. You can call from anywhere in Tasmania for the cost of a local call (except for mobile phones – normal charges apply).
  • Your call is confidential. This means you don't have to give your name if you don't want to.
  • If you are deaf or have hearing or speech impairment, you can call the National Relay Service (NRS) to access the Quitline.
  • TTY users phone 13 3677 and ask for 13 78 48.
  • Speak & Listen users phone 1300 555 727 then ask for 13 7848.
  • Internet relay users connect to the NRS then ask for 13 7848.
  • For more information about NRS see
  • If you require a translator, you can call the Translator and Interpreter Service National (TIS) to access the Quitline. Simply call 131 450 and ask to be connected with the Quitline 13 7848. Information in some languages other than English is available on request. For more information about TIS see

Preparing to quit and Quitline

Many people call Quitline with a quick query but a typical first call to Quitline takes around 10-20 mins. The call will cover your smoking history, your motivation to quit, an understanding of your smoking based on the nicotine addiction, your habit, and the stress side of smoking. An essential part of the first Quitline call is to set up a plan for quitting that suits you.

Quitline counsellors can also give advice about the different quitting methods and products. Quitline counsellors are trained to help you to explore your desire to quit and to deepen it. Quitline can also offer a wide range of written and other resources which are helpful.

Quitline’s call-back service

The Quitline has a call-back service where you can book a time for Quit to call you. Callers are typically offered around six call-backs over their quitting journey.

Many smokers enjoy this support and like the idea that Quitline will keep them covered for the difficult first few weeks of quitting. There’s flexibility in how the calls are booked but they typically take the form of two calls before quitting and then four calls after you’ve quit.

Sonia calls the Quitline