Questions people ask about Quitline

Will they make me feel bad about smoking?
Absolutely not! Quitline counsellors are hired and trained based on their ability to help you. Many are former smokers themselves, so they understand what you are going through. Your success is theirs, too.
What if I’m not sure I’m ready to Quit today?
You don’t have to be ready to Quit today to call the Quitline. Your Quit counsellor can help you explore your worries and doubts about Quitting and help you identify new solutions. Our counsellors have helped many smokers successfully Quit and they can help you too.
What if I use other kinds of tobacco products?
Quitline counsellores can help you if you are other tobacco products, in addition to cigarettes.
What if I don’t smoke but I want to help a friend or family member who does?
It can be a real challenge to know how best to help a friend or relative who smokes to Quit. Maybe they don’t want to Quit, but their smoking is affecting you. Maybe they smoke inside and it bothers you. Or maybe you are even worried about their health and the diseases that smoking causes. Maybe they want to Quit, and you support them, but you don’t know how to help. Quit counsellors can help you come up with a plan to help them Quit.
How do I know using a Quitline will help?
Many studies have been done over the past 20 years on the advantages of Quitlines. These studies report that people who call a Quitline are more likely to Quit and stay Quit. Quitline counselling can more than double a smoker’s chances of Quitting. Combining counselling and Quit-smoking medications such as patches triples success rates.
What if I don’t like to talk on the phone?
There are other ways to Quit! Quitlines can help you find out about other Quit-smoking services, such as apps and texting programs. Find out more about these on our website www.quittas.org.au/contact
Will they ask me personal information?
To provide callers with the best care, you will be asked to provide some information about yourself. You may be asked for your contact information during your initial call so that you can be reached for follow-up counselloring. In addition, you will be asked about your smoking status and history, as well as past attempts at Quitting and what caused you to continue smoking. You may also be asked your age, sex, and race. If you do not feel comfortable answering a question, you can always choose not to answer. All of the information you provide will be kept confidential.
Will it cost anything?
No. Quitline services are free to callers.

>> Find out what happens when you call the Quitline.